Technical Support Programs

Skybox Technical Support Programs help our customers capitalize on their investment with responsive, highly trained, and certified security specialists. Our specialists have a wealth of network infrastructure and IT security knowledge and Skybox solution expertise.

We offer two levels of support so that organizations can choose what best supports their needs.

Standard Technical Support - Standard Technical Support gives you rapid access to our skilled IT security support staff.

• Support Portal
• Online Case Management
• Phone and E-mail Support - 8x5 Business Hours
• Certified Technical Support Technicians
• Security Newsletter
• Unlimited Product Updates and Upgrades
• Online Tutorials and Installation Guides

Premium Technical Support - Premium Technical Support is for customers who want responsive and personalized technical support 24x7.

• Premium Technical Support offers all the services of the Standard Program plus:
• Assigned Technical Account Manager (TAM)
• Direct phone access to your assigned TAM
• Weekly conference calls with your staff and TAM
• Quarterly on-site evaluation of your installed environment

Your TAM will become familiar with your IT environment, deployment structure, and support history. As a result, your TAM will proactively contact you in order to optimize your product performance and maximize business uptime.

For more information email support@skyboxsecurity.com