Careers

Tier 3 Engineer

Skybox Security is looking for an experienced Tier 3 Engineer to be part of our growing Customer Care organization.

The Tier 3 Engineer will report to the Tier 3 Team Leader.

Responsibilities:

Tier 3 team member, focusing on the following activities:

  • Leading Support activities in EMEA region
  • Analyze, track and resolve customer’s most complex technical issues in a professional, timely manner
  • Interact with R&D and Integrations and PM to investigate and resolve complex issues as well as add new features
  • Assist field personnel (SE’s, Sales, PS) with technical issues reported on pilots
  • Contribute to the company’s support Knowledge Base by creating new articles
  • Remote work with customers over phone, Webex and (occasionally) on-site

Requirements:

  • 5+ years of experience in networking or security systems
  • 5+ Experience with Support of Security products
  • Experience troubleshooting complex issues
  • Excellent analytical and problem-solving skills with a strong sense of customer commitment
  • Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
  • Hands on System Administration skills and experience with Linux
  • Knowledge with vulnerability scanner systems (an advantage)
  • Excellent communication skills, both verbal and written (English), ability to work independently and with a group, as well as the ability to work in a “multi tasking” environment
  • Ability to work under pressure

Credentials:

  • CISSP highly desirable
  • Other security/network certifications desirable (Such as GIAC, etc.)
  • Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
  • BS/MS in a computer related field preferred

To Apply: Please send a resume and cover letter to jobs@skyboxsecurity.com, either as a link or as plain text, in the body of the email. 

 

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