Tier 3 Engineer

Skybox Security, Inc., the leader in security management solutions, provides automated tools that help network security and operations teams prevent cyber threats, reduce risk exposure and demonstrate network compliance with regulations.  Skybox Security solutions are used in the most demanding network environments in the world - including organizations in Financial Services, Telecommunications, Retail, Government, Energy and Utilities, and Defense. 

Skybox Security is looking for an experienced Escalation Engineer to be part of our growing Customer Care organization.  

Duties and Responsibilities:  

Tier 3 team member focuses on the following activities: 

  • Leading Support activities in North America region 
  • Analyze, track and resolve customer’s most complex technical issues in a professional, timely manner 
  • Interact with R&D and Integrations and PM to investigate and resolve complex issues as well as add new features 
  • Assist field personnel (SE’s, Sales, PS) with technical issues reported on pilots 
  • Contribute to the company’s support Knowledge Base by creating new articles  
  • Remote work with customers over phone, Webex and (occasionally) on-site  


  • 5+ years of experience in networking or security systems  
  • 5+ Experience with Support of Security products 
  • Experience troubleshooting complex issues 
  • Excellent analytical and problem-solving skills with a strong sense of customer commitment 
  • Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point 
  • Hands on System Administration skills and experience with Linux 
  • Knowledge with vulnerability scanner systems (an advantage)  
  • Excellent communication skills, both verbal and written (English), ability to work independently and with a group, as well as the ability to work in a “multi taking” environment  
  • Ability to work under pressure 


  • CISSP highly desirable 
  • Other security/network certifications desirable (Such as GIAC, etc.) 
  • Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.) 
  • BS/MS in a computer related field preferred 


To Apply: Please send a resume and cover letter to, either as a link or as plain text, in the body of the email. 


Principals only. Recruiters please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.