Careers

Technical Support Engineer

Location: United States (Remote)
Department: Customer Care

Job Description

Skybox Security, Inc., the leader in proactive security management solutions, provides automated tools that help network security and operations teams prevent cyber threats, reduce risk exposure and demonstrate network compliance with regulations.  Skybox Security solutions are used in the most demanding network environments in the world - including organizations in Financial Services, Telecommunications, Retail, Government, Energy and Utilities, and Defense.

Skybox Security is looking for a Technical Support Engineer to be part of our growing Customer Experience organization.

Duties and Responsibilities:

Support team member, focusing on the following activities:

  • Analyze, track and resolve customer’s technical  issues in a professional, timely manner
  • Interact with TAM and other support team members to investigate and resolve issues
  • Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
  • Help to maintain the company’s customer-facing support facilities
  • Contribute to the company’s support Knowledge Base
  • Remote work with customers over phone, Webex and (occasionally) on-site

Qualifications:

  • 2+ years of experience in networking or security systems
  • Experience with Support of Security products
  • Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
  • Knowledge with vulnerability scanner systems
  • Hands on System Administration skills and experience with Linux
  • Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment

Credentials:

  • CISSP highly desirable
  • Other security/network certifications desirable (Such as GIAC, etc.)
  • Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
  • Knowledge with Linux OS

To Apply

Please send a resume and cover letter to jobs@skyboxsecurity.com either as a link or as plain text, in the body of the email.