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Technical Support

Things can get tricky from time to time. We offer flexible support service packages based on your needs.

Talk to sales about our support package offerings

Log into the Customer Support Portal

Technical Support Programs

Standard technical support

Standard Support provides access to the support knowledge base, support portal and support hotline to help troubleshoot problems and mitigate issues. During the term of your support contract, these resources enable you to submit and manage your support cases; take advantage of the latest security features; download software, upgrades, updates, and patches and review Skybox Security product documentation.

Premium support

If your business has 24-hour operations and doesn’t stop for weekends or holidays, Premium Support is the right choice for you. With global coverage and highly trained technical support engineers, Premium Support provides all the features of Standard Support with the added benefit of 24×7 availability, ensuring a response even outside of normal business hours. Premium support also provides your business with a faster Initial Response time SLA across all three Severity levels, assuring a response in as little as two hours (or less) for mission-critical incidents.

Technical Support Program Overview

Overview of Skybox Security’s standard and premium support programs.
Platform operation remote engineer

A Skybox Security resource working with and managed by your team, providing technical and remote operational assistance for your Skybox platform instance.

Skybox platform operation remote engineer

The Skybox Platform Operation Remote Engineer is a Skybox Security resource working with and managed by your team, providing technical and remote operational assistance for the Skybox platform. As a trained Skybox employee, these engineers have unprecedented access to Skybox resources and teams including support, professional services, research and development, product, and solution teams. This expertise and access enables them to communicate your use cases and requirements directly to Skybox, so your needs are addressed quickly and accurately.

Learn more about this technical resource, including scope, capabilities, responsibilities, and more in the adjacent brochure.

Customer support

File a support ticket or explore documentation:

Customer support login
Security incident reporting:

Report security issues or concerns within the Customer Support or Partner portals.

U.S. & Canada
Toll Free US: +1 866 675 9269
Direct: +1 408 441 8060

Australia
+1 800 201 834

Europe
+44 20 36032742

India
+000 800 050 3886

Malaysia
+1 800 810 342

Singapore
+ 800 492 2630

Related services

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Training

We provide comprehensive training and certification to our customers and partners, with courses that are customized for both admins and end-users.
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Professional Services

Improve time to value, speed adoption, and reduce total cost of ownership. We provide consultative and technical assistance in the deployment of our solutions and products.

Related resources

Supported Integrations: Overview

Skybox supports a large number of the enterprise’s most widely-used devices, spanning security, networking and operational technology deployed on-premises or in the cloud.
Vulnerability Detector and Intelligence Feed supported products

Vulnerability Detector supports the operating systems, browsers, software, and databases commonly used by enterprises and large government organizations. Supported products are listed below.
System Requirements

Supported OS, web-based browsers, and hardware requirements for Skybox Server, Collector, and Manager
Software Vulnerability Publishing Policy

The policy, process, and measures that Skybox Security takes to verify that our products are not exposed to vulnerabilities; and the response, remediation and publishing processes...
Product Life Cycle and End of Life Policy (EoL)

Product Life Cycle and End of Life Policy for Software, Appliances, Support Devices, System Requirements and Appliances