Skybox takes the guesswork out of securely enabling your business at scale and speed. We provide the insights and context to make informed security decisions while saving you time and money. Find out what you've been missing.
Standard Support provides access to the support knowledge base, support portal and support hotline to help troubleshoot problems and mitigate issues. During the term of your support contract, these resources enable you to submit and manage your support cases; take advantage of the latest security features; download software, upgrades, updates, and patches and review Skybox Security product documentation.
Premium support
If your business has 24-hour operations and doesn’t stop for weekends or holidays, Premium Support is the right choice for you. With global coverage and highly trained technical support engineers, Premium Support provides all the features of Standard Support with the added benefit of 24×7 availability, ensuring a response even outside of normal business hours. Premium support also provides your business with a faster Initial Response time SLA across all three Severity levels, assuring a response in as little as two hours (or less) for mission-critical incidents.
The Skybox Platform Operation Remote Engineer is a Skybox Security resource working with and managed by your team, providing technical and remote operational assistance for the Skybox platform. As a trained Skybox employee, these engineers have unprecedented access to Skybox resources and teams including support, professional services, research and development, product, and solution teams. This expertise and access enables them to communicate your use cases and requirements directly to Skybox, so your needs are addressed quickly and accurately.
Learn more about this technical resource, including scope, capabilities, responsibilities, and more in the adjacent brochure.
Our integrations give you visibility across the key elements of your ecosystem. You can easily identify exposure because you understand the relationships between key data sources and the network.
Improve time to value, speed adoption, and reduce total cost of ownership. We provide consultative and technical assistance in the deployment of our solutions and products.
We offer administrator, end-user, and custom training in self-paced or instructor-led format. We have basic and fundamentals training courses and they are available virtually or in-person at the site you select.
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