Skybox Support

Everything you need on the Skybox Technical Support Program, deployment and Skybox professional services

Supported Vendors

Technical Support

Technical Support

Standard Support
Get access to the Skybox Support Knowledge Base, Skybox Support Portal and Skybox Support Hotline. Easily manage support cases and get access to product documentation, product Installers and the latest features from Skybox.

Premium Support
If your business has 24-hour operations and doesn’t stop for weekends or holidays, Premium Support is for you. Receive all the features of Standard Support as well as added benefits like your very own Support Point of Contact (SPOC).

Advanced Monitoring Service
By adding our Advanced Monitoring Service (AMS) to your support plan, you can focus on core security activities and leave the on-going operational work to Skybox. Your dedicated security advisor will proactively optimize and troubleshoot your deployment, monitor your model integrity and manage configuration, software updates and more.

Professional Services

From deployment services to end-user training, Skybox Professional Services helps you get the most of out of your Skybox solutions.

  • Customize your deployment to fit your needs and easily navigate security requirements
  • Achieve compliance, integrate disparate systems and add value to third-party products
  • Get the visibility and actionable reports you need to ensure security process and network architecture are optimized
  • Receive administrator training and on-going mentoring to better understand and maintain your appliance
Professional Services

Skybox Academy

Skybox Academy Training

Training Courses

The Skybox® Academy provides comprehensive training and certification to our customers and partners. Attendees will become familiar with the variety of features and customizations to maximize usability and minimize oversight.

Skybox-Certified Administrator Training

The Skybox-Certified Administrator Training Course trains participants on how to perform common administrative tasks in the Skybox appliance, and how to integrate them into existing corporate processes. Discussion topics are reinforced with hands-on experience of day-to-day activities.

User Training

We offer basic user courses tailored to our customers and partners covering the products within the Skybox® Security Suite: Skybox® Network AssuranceSkybox® Vulnerability ControlSkybox® Firewall Assurance and Skybox® Change Manager.

Skybox Academy In-Person or Virtual Training

Attendance Options

Skybox Security offers a variety of training courses in the formats that best fit your budget, schedule and personal learning preferences.

Virtual Classroom Training

In-depth training and lab session is conducted remotely by a Skybox instructor.

In-Person Training

Receive in-person training and a hands-on lab session at your preferred site. For more information contact your account manager or

Deploying Skybox

Specifications

Specifications & System Requirements

Get all the details you need on supported operating systems and hardware requirements for Skybox Server, Skybox Collector and Skybox Manager.

Appliance

Appliance

The Skybox Appliance 7000, 8000 and 8050 give you low-maintenance, high-end performance and ensures you can get up and running fast.